Terms & Conditions
Ecognosis Ltd (trading name Organic Fusion) (“we”, “us” or “our”) provides the services available on the Site to you subject to the following terms and conditions (the “Terms and Conditions”).
By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
2. About Organic Fusion
Organic Fusion is the trading name of Ecognosis Limited, a Greece & Cyprus supplier of goods and services and our registered office address is 7 Sachtouri Street, Nicosia 1080, Cyprus. The company registration number is HE232849. Cyprus VAT registration number 10232849N. All purchases made at organicfusion.eu or Ecognosis Limited come under Cyprus jurisdiction unless mutually agreed otherwise by both parties.
The prices shown on the Site are all inclusive of Cyprus VAT rate 18% (where applicable at the current rates) and are exclusive of delivery charges. To apply for a tax free customer account, please contact us here. The default currency of the Site is Euro and additional currencies may be added in the future.
4. Product Information
We do our best to ensure that all information, descriptions, ingredients listings, photographs and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the Site as up to date as possible, all information is provided in good faith but the information including product descriptions, product sizes, product images and ingredients appearing on this Site may not always reflect the product exactly at the moment you place an order. Ingredient listings and ingredient information displayed on the website are as provided to Organic Fusion by the manufacturers or brand holders and we cannot accept responsibility for any omissions or errors in this information. We do not perform independent tests to verify product claims or ingredient inclusions or omissions.
5. Online Orders
When you order online you will be helped through the process by simple instructions on the Site. You may review your order and confirm or correct it prior to finally placing your order. You place your order request for goods from the organicfusion.eu site by clicking on the Place Order button at the end of the online order process.
When you have placed your order we will send you an email acknowledgement providing you with the details and value of your order.
You may complete your order online. Payment at this point is accepted via credit card, PayPal, wire transfer and our Pay-by-Phone option. Your payment is securely processed simply by following the instructions of our online Shopping Basket application. Organic Fusion does not save payment information, regardless of your selected payment method, and handles all information in the strictest confidentiality and caution.
Choosing the Pay-by-Phone option, you may pay using credit/debit card, which will be processed by JCC Payment Systems. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
We will deliver the goods following the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party. Your parcel will only be considered missing if it fails to arrive 15 working days after the approximate delivery date as indicated in our shipping policy. Business days (or working days) are Monday through Friday, Cyprus local time, excluding National Holidays and/or Bank Holidays.
Organic Fusion currently ships worldwide. In case our system has not been updated to include your country of delivery, please contact us to see if you qualify for our €5 flat-rate worldwide shipping. Orders are shipped via regular post and carry a tracking number, so that your package can be tracked. More shipping and delivery options may be explored during checkout.
Within Cyprus: Enjoy our Free Delivery with any order of €15 and up. Free delivery applies to any GAP AkisExpress location, and for designated areas within Nicosia. For door-to-door delivery outside our designated Nicosia areas, a €1.95 charge applies. Offer is valid for single-delivery address and is subject to Organic Fusion Terms & Conditions™.
8. Intellectual Property
All the content on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of Ecognosis Ltd, and is protected by Cyprus and international copyright laws. The Content of the Site may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.
9. Press articles
Ecognosis Ltd does not accept any responsibility whatsoever for any celebrity endorsements in the Press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.
10. Your personal information
You can update your details by signing in at our online store and accessing Your Account page.
You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You can cancel your account at any time. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Ecognosis Ltd’s best interests to do so.
11. Medical Liability
Any information provided on this site including information related to well-being and health is provided in good faith and should not be taken as being prescriptive. You should be aware that no-one can guarantee the effects of natural remedies and anything can be dangerous if used inappropriately. Ecognosis Limited will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions properly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to.
If you have any complaints or wish to discuss any matter in respect of the goods please contact us.
13. Tax Free Customer Accounts
Customers living outside of the European Union may apply for a tax free account. Products will be available for purchase at normal retail prices, less VAT, to these customers. We are not responsible for any tax or charges levied on parcels after it has been shipped from our premises. This may include, but not be exclusive to, charges levied on arrival in the customers own country or state.
Acceptance for a tax free account is solely at our discretion and we have the right to cancel or suspend any account or refuse an application for a tax free account.